Refund & Return Policy

At Furryfaves, we value your satisfaction and aim to provide a transparent and straightforward process for handling refunds and returns. This policy outlines the steps to follow if you need a refund or wish to return a product. We understand that circumstances may vary, so please take a moment to familiarize yourself with the details below. 

Order Finalization and Modification or Cancellation Requests

Once you've placed an order, it's usually considered final, and it's not easy to change the shipping address or order details or even cancel the order. Please double-check and make sure the shipping information you entered and the items are correct before finishing your order. While reaching out to our customer support at support@getfurryfaves.co remains an option, please be advised that we cannot guarantee the success of the requested changes. Rest assured, however, that we will make every diligent effort to assist you in modifying these details to the best of our ability.

Refund & Return Policy

Customers have a 30-day window from the date of receiving their order to request a refund or return. If the product doesn't meet your expectations or arrives damaged, we are committed to offering a refund or replacement during the 30-day period.

Please be aware that customers are responsible for covering the return shipping costs to our address in Texas. We recommend using a reliable shipping service to ensure the safe return of the item.

How to Process a Return or Refund
To start the return process, simply contact us at support@getfurryfaves.com. Our customer support team will guide you through the necessary steps and provide you with the assistance you need.

Damaged or Incorrect Orders
If, upon receiving your order, you discover that the items are defective, damaged, or not as described, we sincerely apologize for any inconvenience caused. Your satisfaction is of utmost importance to us, and we are fully committed to promptly resolving any issues you may encounter. Please contact us immediately at support@getfurryfaves.com, providing details about the specific issue. Our dedicated customer support team will work diligently to understand your concerns and guide you through the steps necessary for resolution.

Exceptions
Certain items can't be returned, such as perishable goods, custom-made products, personal care items, hazardous materials, flammable liquids, or gasses. Items on sale and gift cards are also non-returnable. If you're unsure about a specific item, please reach out to us.

Exchanges

If you're looking to exchange an item, we've designed a streamlined process to maximize convenience for you. Simply follow these straightforward steps:

Initiate the Return by starting with your original purchase. Utilize our standard return process and notify our customer support team at support@getfurryfaves.com about your intention to exchange.

Simultaneously, place a New Order for the desired item. Our user-friendly website ensures a seamless ordering experience, making it easy for you to select the replacement item with just a few clicks.

European Union Customers
Customers from the European Union can cancel or return their orders within 14 days. However, the returned items must be in their original condition and packaging, accompanied by the receipt or proof of purchase.

Refunds

Upon receiving and meticulously inspecting your return, we will promptly notify you of its approval status. Approved refunds are processed back to the original payment method within a window of 3 to 7 business days. In the rare instance that your refund doesn't reflect in your account after 10 business days of approval, please don't hesitate to reach out to our dedicated support team at support@getfurryfaves.com for prompt assistance.

At Furryfaves, we deeply value your business, and our commitment extends to ensuring a seamless and efficient return and refund process for our esteemed customers. If you have any inquiries or require assistance at any stage, our customer support team is readily available to assist you at support@getfurryfaves.com. Your satisfaction is paramount to us, and we appreciate the opportunity to serve you.